Studio Booking and Cancellation Policy
This policy covers sessions booked at Axeom Content Studio: the 3-Camera Studio Recording Session and the Done-For-You Podcast. Content Blitz and retainers follow a different policy. Content Blitz and retainers: Refund & Chargeback Policy.
| If you... | What happens |
|---|---|
| Reschedule 24+ hours before your start time | Free. Once per booking, into any open slot in the next 90 days. |
| Cancel 48+ hours before | Full refund to your original payment method. |
| Cancel 24 to 48 hours before | Full amount back as studio credit, good for 90 days. |
| Cancel inside 24 hours | 50% back as studio credit, good for 90 days. |
| Don't show | You lose the full session fee. |
| Arrive late | Your session still ends at its booked end time. |
| Use the teleprompter | Free. Send your final script 24+ hours before. If it isn't loaded by then, loading time comes out of your session. |
| Get edited deliverables | Within 7 business days of your session, unless we agree otherwise in writing. |
| Get cancelled by us, or we can't deliver the session as booked | Full refund, no conditions, plus your pick of the next open slot. |
| Lose recording time to a technical failure on our side | We replace that time free. |
The full policy below is what applies. If this summary and the full text ever differ, the full text wins.
Axeom LLC · Dallas, Texas Effective date: 2026-08-25 · Last updated: 2026-09-28
This policy covers studio sessions booked with Axeom Content Studio, including studio recording sessions and the Done-For-You Podcast. It does not cover Content Blitz or any retainer, which are governed by the Refund & Chargeback Policy.
1. Reschedule free, up to 24 hours before
Life happens. You can reschedule your session for free up to 24 hours before your start time, once per booking, into any open slot in the next 90 days.
Rescheduling is almost always the better move. Reply to your confirmation email or contact info@axeom.com.
2. Cancellations
We hold a full room, a full camera setup, and an operator for your session. When a booking cancels late, that slot usually cannot be refilled. So the closer you get to your session, the more of your payment stays with us as studio credit rather than coming back as cash.
| When you cancel | What happens |
|---|---|
| 48 hours or more before your session | Full refund to your original payment method |
| 24 to 48 hours before | Full amount as studio credit, good for 90 days |
| Inside 24 hours | 50% as studio credit, good for 90 days |
| You do not show | You lose the full session fee |
Studio credit works on any Axeom Content Studio session for 90 days from the date it is issued. We will email you before it lapses.
3. Running late
Your session ends at its booked end time regardless of when you arrive. We book back to back, so a late start cannot push into the session after yours. If you are running behind, message us and we will do what we can with the time that is left.
4. Teleprompter scripts
Teleprompter use is included and free. Send your final script at least 24 hours before your session. If it is not loaded by then, any team time spent loading or formatting it comes out of your booked studio time.
5. If something goes wrong on our side
- The room, the cameras, the lighting, the audio and an operator will be ready at your start time.
- If we cancel or cannot deliver the session as booked, you get a full refund, no conditions, plus your pick of the next open slot.
- If a technical failure on our side costs you recording time, we replace that time free.
6. Delivery
Edited deliverables are delivered within 7 business days of your session unless a different timeline is agreed in writing. Delivery timelines start from the session date, not the booking date.
7. Chargebacks
If something goes wrong, tell us first. We answer fast and we would rather fix it than fight it. Filing a chargeback without contacting us removes our ability to make it right and, where the charge was validly authorized, we will contest it and seek recovery of associated fees under the Terms of Service.
8. Questions before you book
Ask about scope, timing, or what is included before you book, not after. Email info@axeom.com.
This policy is part of and incorporated into the Axeom Terms of Service. Where this policy and the Refund & Chargeback Policy appear to conflict, this policy controls for studio session bookings. Governed by the laws of the State of Texas.